Shipping
Thank you for choosing Dear Wilbur! We're excited to provide you with exceptional products and services. Please review our shipping policy below for information on how we process and deliver your orders.
Processing Time:
Orders are typically processed within 1-2 business days from the time they are placed, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer, but we strive to ship your order as quickly as possible.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your delivery through the carrier's website.
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Our customer service team is here to assist you and provide any assistance you may need.
Incomplete or Incorrect Addresses:
It is important to provide accurate and complete shipping information to ensure timely delivery of your order. We are not responsible for delays or additional shipping charges incurred due to incomplete or incorrect addresses provided by the customer. Please double-check your shipping address before submitting your order.
Shipping Rates:
We offer a simple and affordable flat rate for delivery, with standard shipping available for just $10.95 across Australia.
Estimated Delivery Times:
Delivery times vary depending on the your location. Estimated Australian delivery times are provided for approximate ETA based on business days, excluding weekends and holidays. Please note that unforeseen circumstances such as weather delays or carrier issues may impact delivery times.
Domestic Australian metro standard shipping can take 3-8 business days
International Shipping:
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient and are not included in the order total or shipping charges. Customs policies vary by country, so please check with your local customs office for more information.
International Pricing and Times:
Asia
Standard: $36.96 (8-20 business days)
Express: $51.95 (6-16 business days)
Pacific Islands
Standard: $36.95 (8-20 business days)
Express: $51.95 (6-16 business days)
Major Europe
Standard: $46.95 (8-20 business days)
Express: $61.95 (8-20 business days)
Rest of World
Standard: $56.95 (8-20 business days)
Express: $$71.95 (8-20 business days)